CallNow.meCallNow.me

Privacy Policy

Last updated: April 6, 2026

1. Introduction

CallNow.me is operated by Econextech, Inc. ("Company," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website (callnow.me), mobile applications (iOS and Android), and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Account Information

  • Email address and login credentials (passwords are hashed and never stored in plain text)
  • Display name and phone number (optional)
  • Social login identifiers (Google ID, Apple ID) when using social sign-in

2.2 Usage Data

  • Call detail records (CDRs): caller/callee numbers, call duration, timestamps, call status
  • SMS/MMS message metadata: sender/receiver numbers, timestamps. Message content is transmitted to the recipient but not stored by us beyond delivery.
  • Voicemail recordings and transcriptions
  • Device information: device type, operating system, app version

2.3 Billing Information

Payments are processed by third-party providers (Apple App Store, Google Play Store, Stripe, Airwallex). We do not store or process credit card numbers directly. We maintain records of transaction amounts, dates, and payment method types for billing history.

2.4 Cookies & Analytics

We use essential cookies for authentication and session management. We may use analytics tools to understand how users interact with our Services in aggregate form.

3. How We Use Your Information

  • To provide, maintain, and improve the Services
  • To process payments and manage your account balance
  • To send transactional communications (password resets, payment receipts, service alerts)
  • To provide customer support and respond to inquiries
  • To detect and prevent fraud, abuse, and unauthorized access
  • To comply with legal obligations

We will never sell or rent your personal information to third parties for marketing purposes.

4. Information Sharing & Disclosure

We may share your information with:

  • Telecommunications providers (e.g., Telnyx) to facilitate calls, SMS, and phone number provisioning
  • Payment processors (Stripe, Airwallex, Apple, Google) to process transactions
  • Law enforcement or regulatory authorities when required by applicable law, court order, or governmental regulation
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. Call logs, message metadata, and billing records are retained for up to 12 months for operational and compliance purposes. You may request deletion of your account and associated data at any time.

6. Data Security

We implement industry-standard security measures including:

  • TLS/SSL encryption for all data in transit
  • Bcrypt hashing for passwords
  • JWT-based authentication with token expiration
  • Regular security reviews and monitoring

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your account and personal data
  • Export your data in a portable format
  • Opt out of promotional communications

To exercise these rights, contact us at support@callnow.me or use the account settings in our app.

8. International Data Transfers

Our servers are located in the United States. If you access the Services from outside the US, your information may be transferred to, stored, and processed in the US or other countries where our service providers operate. By using the Services, you consent to such transfers.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: